Sunspel - need to pay VAT?

Dunhill

This is slightly off topic but nevertheless relevant for forum members. I am located in Hong Kong, but Sunspel charged me VAT for my online purchase. I enquired with Sunspel along with several others questions. Sunspel dodged my question and I am being charged VAT. Is this right? Am I suppose to apply for my own refund? But this is not practical and this is obvious. My previous online purchases from UK retailers like Baracuta and Pediwear shoes were ALL VAT free. What are the laws? Any help would be appreciated.

Kittlemeier

Just got this in.

Good morning

Thank you for our enquiry. Our current website has a technical problem and does not recognise non UK orders. Therefore, the VAT is automatically applied. If you place an order online, please note the order number and forward it to this email address. I will then arrange to have the VAT charge refunded to you card. Please accept our apologies for this, but we will be launching a new website soon which should rectify this situation.

Regards

internet@sunspel.com

BRIXMIS

you cant say fairer than that{[]

Dunhill

Just to set the records straight, Vanessa Khan of Sunspel replied to my question and explained that she did not read my email enquiry properly as she was busy filling orders. She apologised and explained that it was a technical problem and has duly refunded me. So the matter is settled.

JimboBond

Thanks for the heads-up as I just now requested a refund as I was also charged for VAT.

welshboy78

I went to place an order (im out of EU) and also VAT added.

I guess this was never fixed and applys only if you ask???

What does everybody else do who order outside EU?

Jag

May I ask what Sunspel is?

BLU8

Jag wrote:

May I ask what Sunspel is?

It's the company that made the navy polo shirt that was worn by Daniel Craig in Casino Royale: http://www.sunspel.com/riviera-polo-shirts/riviera-navy-polo-shirt

toutbrun

I had the same problem when I was looking at PENFOLD HEARTS, but they said they had to keep the VAT.