Does Anyone Own A Galaxy Tab 3

hehadlotsofguts

I've got a problem with my tablet. It's brand new i've had it since christmas. However it won't charge, i haven't dropped it or anything like that. I'm really confused as this is the first time it has happened.

Any advice would be appreciated. Thanks

Thunderbird 2

HGuts,

I don't have a tablet now, but a while ago I did buy an Archos WiFi device to give my phone a break! Seemed fine and I was happily surfing on it for a week, then when I came to charge it, it just died. The battery had depleted through normal use. Like you, no drops, spills or bumps, but it just would not respond. Tablet one min, slab of glass metal and plastic the next.
I contacted the retailer in my case, and sent the device back to them as within warranty. After they checked it I got a full refund. The speed at which they did this was good too.

Assuming no one else has a solution on here, my advice is to talk to the retailer you bought the device from, and see what the replacement / repair / refund options are, depending on the warranty. Also (stating the obvious I apologise,) change all your internet related passwords for piece of mind!

Thunderpussy

As TB2 says return it to the seller, for a replacement or refund. I have a seven inch Tab 3, which fits
easily into an inside jacket pocket, and love it. So far no problems as yet and I've had it for around
a year. So it might just be a bad one.

hehadlotsofguts

The receipt is missing as well. I still have the carrier bag from the retailer it was bought from. Not sure as this would count as proof of purchase as any bag could be used.

Thunderbird 2

You are right re the bag its not any good.

However, how did you pay for the tablet? If you did not use cash, the transaction should show on your card or bank account statements. That could work as proof of purchase and be cross referenced with the retailers records.
Once you pin that down, you can contact them to see what they say.

hehadlotsofguts

It would've been paid with cash

hehadlotsofguts

Another alternative would be to go to a Samsung shop and get a replacement charger.

Thunderpussy

Would the person who bought it still have the receipt, as I keep the ones from the pressies I buy
just in case there is a fault, or the ungrateful git doesn't like it. I know it's a long shot but might be
worth asking.

hehadlotsofguts

No i misplaced it when i took it out of the carrier bag. Must be long gone by now

Thunderpussy

Bad luck, hopefully Samsung will stand by their product and it's only a minor fault. Hope it
works out for you. -{

hehadlotsofguts

cheers

Thunderbird 2

Thunderpussy wrote:

Bad luck, hopefully Samsung will stand by their product and it's only a minor fault. Hope it
works out for you. -{

+1 As Blackleiter would say.

Higgins

I have sent you an email.

Next time keep the receipt. keep all the receipts for at least 1 year!

hehadlotsofguts

Turns out my charger is working after all. I had forgotten to turn the switch on at the mains. ) least it's working now.

Thunderpussy

You are a bigger man than me, I'd of pretended there was indeed a fault in the charger
which they changed. )

Thunderbird 2

hehadlotsofguts wrote:

Turns out my charger is working after all. I had forgotten to turn the switch on at the mains. ) least it's working now.

After all that, you forgot the switch when you plugged it in?! )

That's hilarious! Incidentally, Bendytoys Thanks for helping out.

hehadlotsofguts

Just have to remember to charge it regularly instead of letting the tablet run dead. Cheers for your advice Bondtoys and everyone else who has replied.