Asp9mmOver the Hills and Far Away.Posts: 7,541MI6 Agent
Just take it as ‘one of those things and Murphy's Law’. If TF have anything about them they’ll sort you out and appreciate you as a loyal and understanding customer. This will stand you in good stead in the future. If you moan at them and ask for compensation, they’ll more than likely comply, but they won’t go out of their way for you in the future.
It seems from your understanding, that you’re with me with that anyway.
Oh dear, thought everything was going too well...
The tailor has added 5 buttons to the Granborough suit jacket cuff, despite being sent pictures etc!!!
New sleeves being made in Milan 8-)
Poor Warren, gutted after all his detailing, and let down by the tailor. Think the same happened to another ajb member too???
Considering the cost of a Tom Ford suit and the fact that you provided detailed instructions with photos its obvious that this situation should not have occurred. I imagine you're gutted but i know if invested all this time and money and my suit came back wrong i'd probably would have blown a gasket. Hopefully they're able to get everything fixed quickly and you don't encounter any more issues. I sure hope they are going to compensate you for the inconvenience?
Indeed, question asked and confirmed something will be done... Its not really the time issue as a few weeks wont kill me, if it goes back to the factory there wont be any issue integrity wise. But something to say "sorry" seems appropriate. Feel for Warren as I believe hes as gutted as me
Well i'm glad they're taking care of everything and imagine Warren will probably be watching them like a hawk!
Just take it as ‘one of those things and Murphy's Law’. If TF have anything about them they’ll sort you out and appreciate you as a loyal and understanding customer. This will stand you in good stead in the future. If you moan at them and ask for compensation, they’ll more than likely comply, but they won’t go out of their way for you in the future.
It seems from your understanding, that you’re with me with that anyway.
Absolutely. I always believe that understanding and using a calm / nice approach gets you further and also looked after better.
A gesture to say sorry for the mix up would be nice but suit sorted is really all im bothered about.
A 250ml tobacco vanille would just soften the longer wait
The last couple of years (serious health issues for my 2 kids) have put clarity to what is really important / not important in the world...
As well as the suit they did it to the Spectre Cashmere over coat and that was perfect when they replaced the arms.
I still plan to push for them to sort the suit they screwed up, but mine came from Italy and I had to take the cost of sending both suit and coat back and they wanted to charge me postage for sending it back to me.
Wasn’t really impressed considering I bought everything from the spectre collection bar the two three piece suits.
As well as the suit they did it to the Spectre Cashmere over coat and that was perfect when they replaced the arms.
I still plan to push for them to sort the suit they screwed up, but mine came from Italy and I had to take the cost of sending both suit and coat back and they wanted to charge me postage for sending it back to me.
Wasn’t really impressed considering I bought everything from the spectre collection bar the two three piece suits.
Yep they seem to always add on postage no matter what the reason. Already made it clear the suit will be there resp to get to me
Anyway its on its way back to the factory
An apology due in some form tomorrow
Comments
It seems from your understanding, that you’re with me with that anyway.
Well i'm glad they're taking care of everything and imagine Warren will probably be watching them like a hawk!
Absolutely. I always believe that understanding and using a calm / nice approach gets you further and also looked after better.
A gesture to say sorry for the mix up would be nice but suit sorted is really all im bothered about.
A 250ml tobacco vanille would just soften the longer wait
The last couple of years (serious health issues for my 2 kids) have put clarity to what is really important / not important in the world...
1. CR. 2. TSWLM. 3. LTK. 4. GF. 5. SF.
I still plan to push for them to sort the suit they screwed up, but mine came from Italy and I had to take the cost of sending both suit and coat back and they wanted to charge me postage for sending it back to me.
Wasn’t really impressed considering I bought everything from the spectre collection bar the two three piece suits.
Yep they seem to always add on postage no matter what the reason. Already made it clear the suit will be there resp to get to me
Anyway its on its way back to the factory
An apology due in some form tomorrow
1. CR. 2. TSWLM. 3. LTK. 4. GF. 5. SF.
Ross