chriscollins007North Somerset , England Posts: 1,154MI6 Agent
Guys I'm not sure if your saw my previous posts but I had an issue with my Omega SM 300 spectre watch as it stopped.
Where you guys advised me so thanks.
fortunately it was repaired under the warranty as the jeweller I purchased it from sent it to Omega in Switzerland.
Repairs were done and all good.
I was told it was on its way back and should be here tomorrow or Friday.
Then I had a phone call from the owner of the jewellers to tell me it had gone missing in transit !!! and presumed lost.
so to expect a call from Omega in a week or so !! which I've said is not acceptable timescale.
My question to you guys is if they can't replace it because its an limited edition, am I entitled to the new one released ?
Oh wow Chris, that’s terrible news. I hope it all gets sorted soon!
chriscollins007North Somerset , England Posts: 1,154MI6 Agent
Thanks guys, had a phone call from the commercial director for Omega Uk , going to source me a brand new replacement !
If they can't as its an limited edition, possibility of getting the NTTD one instead
I'll let you know how I get on
Thanks guys, had a phone call from the commercial director for Omega Uk , going to source me a brand new replacement !
If they can't as its an limited edition, possibility of getting the NTTD one instead
I'll let you know how I get on
cheers for the symps , still gutted though
Still sucks to hear what happened but it's good to hear that they are gonna get a replacement for you!
Thanks guys, had a phone call from the commercial director for Omega Uk , going to source me a brand new replacement !
If they can't as its an limited edition, possibility of getting the NTTD one instead
I'll let you know how I get on
cheers for the symps , still gutted though
Still sucks to hear what happened but it's good to hear that they are gonna get a replacement for you!
I'm pretty certain Omega will have stock of spare parts for the sm300 le, and it wouldn't be too difficult given its still a current model in non le form for Omega to replace the lost watch with a new one even putting your original limited edition number on but a different serial number. and adjusting their archive and security records to suit
Sorry to hear that Chris and I hope you get a satisfactory outcome soon.
It sucks and is worrying for any of us Omega (or other such brand) owners that need to send our watches back for repairs or servicing. If a piece has real sentimental value, the replacement will never be the same, even if it's a more expensive watch. I wonder what carrier and service level Omega are using for these shipments..?
It happens even if it is rare ... @chriscollins007 ... Are you "happy" with the change of your watch and have the new model ?
~Never Let Them See You Bleed~
chriscollins007North Somerset , England Posts: 1,154MI6 Agent
Thanks for all your comments guys, nice to chat makes me feel better .
Well you would of thought so but according to the head guy from Omega these are like gold unbelievably.
He said its unlikely they will find one and its not manufactured anymore
Certainly is worrying that Omega London think its fine just to use DPD couriers !!
This is not the first time can you believe this happened to my brother too a few years ago, managed to get an replacement in 48 hours though as it wasn't LE.
Surely they must know for something so prestigious and luxury these couriers look for these, funny that a jumper or socks don't go missing.
Question is would I be happy with the new model, I guess I may have to be.
From an investment point of view its worth more but that spectre watch was special, to me anyway.
From an investment point, the Spectre LE is more valuable and I'd press Omega do give you that.
Don't selttle for the NTTD watch (which is not a LE anyhow)
There are still SPECTRE LEs to be had, so if Omega don't come up with a 1:1 replacement, ask them to order their insurance to reimburse you the replacement cost (around 9000 Euros).
President of the 'Misty Eyes Club'.
Dalton - the weak and weepy Bond!
From an investment point, the Spectre LE is more valuable and I'd press Omega do give you that.
Don't selttle for the NTTD watch (which is not a LE anyhow)
There are still SPECTRE LEs to be had, so if Omega don't come up with a 1:1 replacement, ask them to order their insurance to reimburse you the replacement cost (around 9000 Euros).
Sounds good to me. Good point about the difference in LE too: that does seem a very important factor.
chriscollins007North Somerset , England Posts: 1,154MI6 Agent
Another update - Omega contacted me today.
There are no LE 300 available in any of the boutiques or whouses and will not be manufactured.
So an replacement can't be found.
They are offering me the NTTD one
One thing I did not notice is when this went for repair, I misplaced the warranty and guarantee cards so all I had was the official box and limited edition fold out card, so potentially would it be worth a lot less than others ?
Legally am I entitled to the potential loss of the investment ?
Omega tell me this watch is going crazy in the market place and will increase massively in value as everyone wants this and some people will miss out.
I suppose they would say that though
I would have thought that Omega would be liable for the replacement value of the SPECTRE watch. These seem to sell for £7500 - £7900 roughly at the moment. (There’s a good example currently available on here at the moment). If you were going to sell your SPECTRE watch, you’d get less than this without the papers. Maybe give Watchfinder a call to ask how much the difference would be.
Having said that, Omega’s offer of the upcoming NTTD watch, brand new and retailing for £7900 would appear to be a fair offer, if the watch is of interest to you.
In the long term, as the NTTD watch is not a Limited Edition, it may not hold its value as well as the SPECTRE LE. Depends whether you’re buying to wear and enjoy or as an investment.
Pretty sure, the watch is insured.
Show them an ad of a Spectre and ask them to buy that or refund you the corresponding value.
How a watch which will be broadly available -probably for years to come - will raise in value when new ones will still be had, is beyond my comprehension.
President of the 'Misty Eyes Club'.
Dalton - the weak and weepy Bond!
I would only accept the NTTD watch if its one you really want and needed to ditch the SPECTRE to fund
Instagram - bondclothes007
chriscollins007North Somerset , England Posts: 1,154MI6 Agent
Thanks guys, yes my jeweller did say I would loose about £500 in value with no papers.
It's a tricky one as DPD couriers are liable as it went missing in transit on the way to my jewellers for collection.
I am going to seek legal advice i think before I except their offer of replacement.
You‘ve had a full set with corresponding papers (if I understand correctly) and you should, get compensated with an equivilent set.
President of the 'Misty Eyes Club'.
Dalton - the weak and weepy Bond!
Asp9mmOver the Hills and Far Away.Posts: 7,485MI6 Agent
Legally they have to replace the watch at its current value. It’s a limited collectors piece designed by them to be more sought after and collectible once sold out. It doesn’t matter who the courier was, it was lost by Omega during transit from their service centre and is therefore their responsibility to you and not the courier, so ignore them as they irrelevant to you and the AD. Omega are liable to the AD and then the AD to you. I wouldn’t accept the new watch as it’s not limited and will devalue. The limited edition won’t, especially that particular watch.
Legally they have to replace the watch at its current value. It’s a limited collectors piece designed by them to be more sought after and collectible once sold out. It doesn’t matter who the courier was, it was lost by Omega during transit from their service centre and is therefore their responsibility to you and not the courier, so ignore them as they irrelevant to you and the AD. Omega are liable to the AD and then the AD to you. I wouldn’t accept the new watch as it’s not limited and will devalue. The limited edition won’t, especially that particular watch.
Chris, It shouldn't make a difference either that you misplaced the warranty and guarantee cards. That has nothing to do with the value of the watch in this case. The watch is gone. They lost it. It's 100% their responsibility to replace it at it's current value. They can't come back and say we're giving you £500 less than a model with complete papers because you mislaid your papers. They lost your watch!
I agree with the others that the LE is a special watch and the NTTD watch as nice as it is won't hold it's value as much, as it's unlimited. But, if you really like the NTTD then go for it! It will feel great wearing it in the cinema come April, and for me would feel special as it's DC's swan song watch and NTTD looks like being a better film than SP.
"Any of the opposition around..?"
chriscollins007North Somerset , England Posts: 1,154MI6 Agent
Again guys thank you for all your advice, my head is really spinning. 8-)
My quandary is the market value for that watch is roughly £8000, Omega has told me that they cannot replace it brand new from any boutiques or whouses and would not buy from any other reseller.
So I would probably get that reimbursed, which is the current market value ie Watchfinder.
Then if I want to replace it I'm going to end up with a pre owned watch that I have to source from somewhere else, which I'd rather not do.
The new one is retailing at £7400.
Naturally I could pocket the money but have no watch.
What would you guys do ?
007 reporting for duty
chriscollins007North Somerset , England Posts: 1,154MI6 Agent
Your right buddy, I was referring to if your selling it on really.
I was trying to make myself feel better thinking that as had no papers perhaps my watch would loose some value.
Was just curious really but Most jewellers say it really doesn't matter too much, just depends on the buyer.
Legally they have to replace the watch at its current value. It’s a limited collectors piece designed by them to be more sought after and collectible once sold out. It doesn’t matter who the courier was, it was lost by Omega during transit from their service centre and is therefore their responsibility to you and not the courier, so ignore them as they irrelevant to you and the AD. Omega are liable to the AD and then the AD to you. I wouldn’t accept the new watch as it’s not limited and will devalue. The limited edition won’t, especially that particular watch.
Chris, It shouldn't make a difference either that you misplaced the warranty and guarantee cards. That has nothing to do with the value of the watch in this case. The watch is gone. They lost it. It's 100% their responsibility to replace it at it's current value. They can't come back and say we're giving you £500 less than a model with complete papers because you mislaid your papers. They lost your watch!
I agree with the others that the LE is a special watch and the NTTD watch as nice as it is won't hold it's value as much, as it's unlimited. But, if you really like the NTTD then go for it! It will feel great wearing it in the cinema come April, and for me would feel special as it's DC's swan song watch and NTTD looks like being a better film than SP.
On my side Chris, I would buy a second hand watch at that price, I would it to be complete with all papers. To me, for the watch to keep its value, it needs to come with everything it was sold with.
Same thing when you buy a replica of some sort, which is limited, it keeps its value if everything is there......even better : unopened.
But that is with the goal of collecting. If you buy a watch to wear it, limited or not, you don't bother with paperwork......warranty card is an obligation.....
In your case, I would ask a refund from Omega and you will probably be able to find an unopened watch someday on this very forum or other websites.......but.....It will never be YOUR watch, the one they lost you :-(
Again guys thank you for all your advice, my head is really spinning. 8-)
My quandary is the market value for that watch is roughly £8000, Omega has told me that they cannot replace it brand new from any boutiques or whouses and would not buy from any other reseller.
So I would probably get that reimbursed, which is the current market value ie Watchfinder.
Then if I want to replace it I'm going to end up with a pre owned watch that I have to source from somewhere else, which I'd rather not do.
The new one is retailing at £7400.
Naturally I could pocket the money but have no watch.
If you’re not buying a watch for its current or potential future value but to actually wear and enjoy, the question becomes easier. Either take a cash settlement and source another SPECTRE LE (I’m sure there are unused examples still out there in the market) or another watch altogether or take their offer of the NTTD watch. I don’t think anybody else can answer this question for you, it really depends on how YOU feel about these 2 watches.
If you really are concerned about future values then your best option would be to take a cash settlement, source a Rolex Submariner at retail (if you can!!) and pocket the difference. The Rolexis likely to increase in value, the others won’t.
Comments
Where you guys advised me so thanks.
fortunately it was repaired under the warranty as the jeweller I purchased it from sent it to Omega in Switzerland.
Repairs were done and all good.
I was told it was on its way back and should be here tomorrow or Friday.
Then I had a phone call from the owner of the jewellers to tell me it had gone missing in transit !!! and presumed lost.
so to expect a call from Omega in a week or so !! which I've said is not acceptable timescale.
My question to you guys is if they can't replace it because its an limited edition, am I entitled to the new one released ?
Guessing that's not how it'll go - if it's gone missing in transit that's an insurance claim. You'll get a check. Eventually.
Terrible news, though. My sympathies.
If they can't as its an limited edition, possibility of getting the NTTD one instead
I'll let you know how I get on
cheers for the symps , still gutted though
Still sucks to hear what happened but it's good to hear that they are gonna get a replacement for you!
I'm pretty certain Omega will have stock of spare parts for the sm300 le, and it wouldn't be too difficult given its still a current model in non le form for Omega to replace the lost watch with a new one even putting your original limited edition number on but a different serial number. and adjusting their archive and security records to suit
It sucks and is worrying for any of us Omega (or other such brand) owners that need to send our watches back for repairs or servicing. If a piece has real sentimental value, the replacement will never be the same, even if it's a more expensive watch. I wonder what carrier and service level Omega are using for these shipments..?
@chriscollins007 ... Are you "happy" with the change of your watch and have the new model ?
Well you would of thought so but according to the head guy from Omega these are like gold unbelievably.
He said its unlikely they will find one and its not manufactured anymore
Certainly is worrying that Omega London think its fine just to use DPD couriers !!
This is not the first time can you believe this happened to my brother too a few years ago, managed to get an replacement in 48 hours though as it wasn't LE.
Surely they must know for something so prestigious and luxury these couriers look for these, funny that a jumper or socks don't go missing.
Question is would I be happy with the new model, I guess I may have to be.
From an investment point of view its worth more but that spectre watch was special, to me anyway.
Don't selttle for the NTTD watch (which is not a LE anyhow)
There are still SPECTRE LEs to be had, so if Omega don't come up with a 1:1 replacement, ask them to order their insurance to reimburse you the replacement cost (around 9000 Euros).
Dalton - the weak and weepy Bond!
Sounds good to me. Good point about the difference in LE too: that does seem a very important factor.
There are no LE 300 available in any of the boutiques or whouses and will not be manufactured.
So an replacement can't be found.
They are offering me the NTTD one
One thing I did not notice is when this went for repair, I misplaced the warranty and guarantee cards so all I had was the official box and limited edition fold out card, so potentially would it be worth a lot less than others ?
Legally am I entitled to the potential loss of the investment ?
Omega tell me this watch is going crazy in the market place and will increase massively in value as everyone wants this and some people will miss out.
I suppose they would say that though
Having said that, Omega’s offer of the upcoming NTTD watch, brand new and retailing for £7900 would appear to be a fair offer, if the watch is of interest to you.
In the long term, as the NTTD watch is not a Limited Edition, it may not hold its value as well as the SPECTRE LE. Depends whether you’re buying to wear and enjoy or as an investment.
Pretty sure, the watch is insured.
Show them an ad of a Spectre and ask them to buy that or refund you the corresponding value.
How a watch which will be broadly available -probably for years to come - will raise in value when new ones will still be had, is beyond my comprehension.
Dalton - the weak and weepy Bond!
I would only accept the NTTD watch if its one you really want and needed to ditch the SPECTRE to fund
It's a tricky one as DPD couriers are liable as it went missing in transit on the way to my jewellers for collection.
I am going to seek legal advice i think before I except their offer of replacement.
You‘ve had a full set with corresponding papers (if I understand correctly) and you should, get compensated with an equivilent set.
Dalton - the weak and weepy Bond!
Dalton - the weak and weepy Bond!
https://www.ebay.co.uk/itm/333441212141?ul_noapp=true
oh and he is selling the NTTD jacket too
https://www.ebay.co.uk/ulk/itm/362853184285?var=631992431771
Do I care? No!
This is just nuts!
Dalton - the weak and weepy Bond!
Chris, It shouldn't make a difference either that you misplaced the warranty and guarantee cards. That has nothing to do with the value of the watch in this case. The watch is gone. They lost it. It's 100% their responsibility to replace it at it's current value. They can't come back and say we're giving you £500 less than a model with complete papers because you mislaid your papers. They lost your watch!
I agree with the others that the LE is a special watch and the NTTD watch as nice as it is won't hold it's value as much, as it's unlimited. But, if you really like the NTTD then go for it! It will feel great wearing it in the cinema come April, and for me would feel special as it's DC's swan song watch and NTTD looks like being a better film than SP.
My quandary is the market value for that watch is roughly £8000, Omega has told me that they cannot replace it brand new from any boutiques or whouses and would not buy from any other reseller.
So I would probably get that reimbursed, which is the current market value ie Watchfinder.
Then if I want to replace it I'm going to end up with a pre owned watch that I have to source from somewhere else, which I'd rather not do.
The new one is retailing at £7400.
Naturally I could pocket the money but have no watch.
What would you guys do ?
I was trying to make myself feel better thinking that as had no papers perhaps my watch would loose some value.
Was just curious really but Most jewellers say it really doesn't matter too much, just depends on the buyer.
Same thing when you buy a replica of some sort, which is limited, it keeps its value if everything is there......even better : unopened.
But that is with the goal of collecting. If you buy a watch to wear it, limited or not, you don't bother with paperwork......warranty card is an obligation.....
In your case, I would ask a refund from Omega and you will probably be able to find an unopened watch someday on this very forum or other websites.......but.....It will never be YOUR watch, the one they lost you :-(
Fred
It is a quandary.. I wouldn't want a pre-owned. Honestly, if it were me I would do one of the following;
Take the £8K and purchase a brand new Seamaster 300 - https://www.omegawatches.com/en-gb/watch-omega-seamaster-300-omega-master-co-axial-41-mm-23330412101001 and pocket £3K.
Go for the NTTD Seamaster and just enjoy it.
Go for a non date Submariner - https://www.watches-of-switzerland.co.uk/Rolex-Submariner-Oyster..-40-mm..-Oystersteel-M114060+0002/p/17302074/ and pocket £2K.
If you really are concerned about future values then your best option would be to take a cash settlement, source a Rolex Submariner at retail (if you can!!) and pocket the difference. The Rolexis likely to increase in value, the others won’t.